APDS Avaya Enterprise Team Engagement Solutions Online Test 試験
Question No : 1
In Mourito local government project, Avaya cooperate with a local general agent. After winning the project, the product is also shipped from abroad to Mourito's customs. This time it need a paperwork issued by the customsto let the goods pass, but you need to wait for 7-14 days for this paperwork generally. The general agent think the project is very urgent, so he self-assertion paid 150 dollars to a senior customs officer, in advance to get the instrument. The general agent thinks that this was a very common and legitimate act in the area.
Does the general agent violate any rules and regulations?
Question No : 2
Avaya tries to charge a customer one project's balance payment which has passed three months ago, worth about $100,000. Partner with Avaya's bid for this project is the primary interface for the day-to-day communication with the customer. Customer contacts say to Avaya and partners that if you want to receive a balance within 45 days, Avaya or partner will need to pay $150 as his benefit. Avaya's channel manager encourages partners to "do their best" to get the balance as soon as possible.
What should partners do?
Question No : 3
One outstanding distributor's call center product line's performance make from 1 million US dollars to 3 million US dollars just in 2 years. Avaya invited him to the annual industry conference and presented the sales with an Avaya logo memorial cup and an Avaya call center series' mounted images.
Can the distributor accept Avaya's trophies and mounting photos?
Question No : 4
Avaya is bidding through a partner for an Indian government newsletter. Government officials have suggested visiting Avaya's part of the products that for bidding. The partner led three government members to Avaya and demonstrated the demo product. After the presentation, partners and Avaya, provide customers with some coffee and refreshments.
Is there any violation for this behavior?
Question No : 5
An important Avaya channel partner, responsible for managing some of the marketing activities. They had a cocktail party for the customer CTO in the luxury hotel on the outskirts, spending $200 USD and giving a gift valued $500 USD. The channel is not reimbursed to Avaya.
Is this action appropriate?
Question No : 6
Avaya has established a branch in emerging markets in South Asia, where the general agent is negotiating with a businessman who has a certain social relationship and can enhance Avaya's market share in the country. Without the approval of Avaya, the merchant proposed that the general agent made the payment of $ 1,000 USD to him in the name of Avaya.
Is this action appropriate?
Question No : 7
Avaya set up a branch in South Asia's emerging markets. The company recruited partners engaged in promoting government markets and selling products and services. During the contact process, the partners gave the two government officials $230 USD each. Although these amounts did not guarantee government projects, they establish a relationship in this market for Avaya.
Is this partner potentially violating the law and Avaya's anti-bribery policy?
Question No : 8
The customer has already installed the Engagement Development Platform (EDP) to support Presence. They decided to add WebRTC snap-in to support the use of company web pages for calls. They also need Engagement Designer snap-in to develop their own applications.
What is the minimum configuration to support this new snap-in?
Question No : 9
You are designing a Scopia solution for your customers. They have 9000 users, assuming that the number of Scopia used at the same time is 10%. You would like to recommend the Scopia 6000 MCU and your customer has the requirement on HD session.
So how many Scopia 6000 MCUs are needed at least to meet customer needs?
Question No : 10
You are designing a Scopia solution for your customers. They have 3500 users, assuming that the number of Scopia used at the same time is 10%. Each Scopia desktop server can handle 250 sessions.
Which is the minimum configuration to meet the customer's need?
Question No : 11
Your customers are interested in saving money using internal voice conferencing systems, and they expect 1,500 meeting users. They have a main point, and four scattered branches. They are also interested in high reliability and bandwidth optimization.
At least what kind of configuration do they need to meet their needs?
Question No : 12
Your customers are moving from each branch to a SIP solution. They now have 4 G450 and the largest number's DSP resources. They only need to use DSP resources to achieve multi-party calls. They have 3000 users, and hope that 10% of users can make multiple calls.
How many gateways at least does each branch need?
Question No : 13
In your discussions with your customers, you learned that they want 40% of their employees can achieve mobile office. They plan to use the "9 users-per-SIP session model" program, they will have 10,000 users next year.
So which configuration at least do you need to meet SIP trunking and remote secure access?
Question No : 14
A customer wants to migrate to a SIP relay and has a mobile demand. Each of their SIP trunks has nine users, and they want 30% of users to be able to use mobile devices at any times. There are now 9,000 SIP users. After discussion, they want each user to use three devices at the same time.
So, at least how many Session Managers are needed?
Question No : 15
Your customers through the acquisition, has four sets of independent CM system running branches, they have 6,000 employees. They demanded support for mobile offices from one office to another. They also require modern, self-sustaining, and easy to manage.
What configuration can meet their needs?