Unified Communications Contact Center Express Implementation 試験
Question No : 1
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
Question No : 2
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Question No : 3
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
Question No : 4
What does it mean for a variable in the Application Editor to be defined as a parameter?
Question No : 5
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
Question No : 6
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location?
Question No : 7
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
Question No : 8
In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?
Question No : 9
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
Question No : 10
A customer purchases 200 Cisco Unified CCX Premium agent seats.Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)
Question No : 11
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?
Question No : 12
What is the maximum number of agent web chat sessions that is supported on the highest class server?
Question No : 13
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser.How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
Question No : 14
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?
Question No : 15
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?