Deploying Cisco Unified Contact Center Express 試験
Question No : 1
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
Question No : 2
Which interface is used to configure debug parameters for log files?
Question No : 3
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
Question No : 4
Which type of information is available from the Cisco Unified Contact Center Express control center?
Question No : 5
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two)
Question No : 6
If you use skills-based routing, where is the agent selection criteria defined?
Question No : 7
You are designing a Cisco Unified Contact Center Express system with these four requirements
• 250 configured agents
• a maximum of 150 agents that are logged in at any time
• 30 agents that are able to make outbound calls
• 20 agents that are able to answer emails
How many premium seats should you purchase?
Question No : 8
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
Question No : 9
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Question No : 10
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
Question No : 11
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Question No : 12
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
Question No : 13
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
Question No : 14
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
Question No : 15
What are the peripheral variables in the Set Enterprise Call Info step related to?