AvayaAura® ContactCenter Implementation Exam 試験
Question No : 1
Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
Question No : 2
Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?
Question No : 3
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.
For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)
Question No : 4
During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?
Question No : 5
Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?
Question No : 6
Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)
Question No : 7
When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.
CCMS then anchors the customer call to a port on which component?
Question No : 8
To ensure resiliency, you have been asked to add an additional license manager to the network.
Which licensing type supports an additional license manager?
Question No : 9
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.
Which three license types does Contact Center License Manager support? (Choose three.)
Question No : 10
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP C Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?
Question No : 11
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?
Question No : 12
Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)
Question No : 13
For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)
Question No : 14
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Question No : 15
You are preparing to install an Avaya Aura® Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.
In which Avaya support document will you find the server requirements?