Avaya Aura® Call Center Elite Implementation Exam 試験
Question No : 1
Which property of the SET command makes the command unique when dealing with variables?
Question No : 2
A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?
Question No : 3
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
Question No : 4
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
Question No : 5
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
Question No : 6
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
Question No : 7
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Question No : 8
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Question No : 9
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.
Which call center feature provides this capability?
Question No : 10
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Question No : 11
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
Question No : 12
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
Question No : 13
A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?
Question No : 14
Which statement about concurrent agent user licenses is true?
Question No : 15
How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?