Avaya Aura® Call Center Elite Support Exam 試験
Question No : 1
While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.
What is causing this problem?
Question No : 2
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
Question No : 3
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
Reference: https://downloads.avaya.com/css/P8/documents/100081982 (9, 10)
Question No : 4
What are two call vectoring command failures for “adjunct routing”? (Choose two.)
Reference: https://downloads.avaya.com/css/P8/documents/101050308 (18)
Question No : 5
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
Question No : 6
What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?
Question No : 7
The Status Poll VDN does not respond to a consider locationvector command.
Which three reasons are causing this problem? (Choose three.)
Question No : 8
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)
Question No : 9
What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)
Question No : 10
Refer to the exhibit.
The reply-bestvector command is applied to which BSR VDN/Vector?
Question No : 11
In which document can the events table be found?
Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)
Question No : 12
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/ CallCentre/07_300303_1.pdf
Question No : 13
Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
Question No : 14
Which three statements are true about virtual routing? (Choose three.)
Question No : 15
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)