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Cisco 820-605 問題練習

Cisco Customer Success Manager 試験

最新更新時間: 2021/01/14,合計30問。

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Question No : 1
Which two actions are critical when communicating with executives? (Choose two.)

正解:

Question No : 2
You notice a decline over time in your customer’s usage of your product.
Which action do you consider?

正解:

Question No : 3
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company’s success? (Choose two.)

正解:
Explanation:
Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533

Question No : 4
Which definition of customer success is true?

正解:
Explanation:
Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

Question No : 5
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

正解:

Question No : 6
What is a financial implication of churn?

正解:
Explanation:
Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/

Question No : 7
Your customer’s business outcome is to drive employee efficiencies.
Which key metrics measure this outcome?

正解:

Question No : 8
Which of these is included in a success plan?

正解:

Question No : 9
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production.
How should the Customer Success Manager address the one solution that has not been fully enabled?

正解:

Question No : 10
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

正解:

Question No : 11
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

正解:
Explanation:
Reference: https://sixteenventures.com/improve-adoption

Question No : 12
Which list of components of a Customer Success Quarterly Success Review is common?

正解:

Question No : 13
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.
Which step does the Customer Success Manager take next?

正解:

Question No : 14
What are two barriers of adoption in an organization? (Choose two.)

正解:

Question No : 15
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

正解:
Explanation:
Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/

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