Administration Essentials for New Admins 試験
Question No : 1
The Support team has asked the administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the administrator use7?
Question No : 2
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors.
Which two features should an administrator use to facilitate this? Choose 2 answers
Question No : 3
What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?
Question No : 4
The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout.
What are three methods for restoring the field to the page layout? Choose 3 answers
Question No : 5
A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?
Question No : 6
Which set of standard objects are children of the Account object in a many -to -one relationship?
Question No : 7
Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report.
Which three questions should the Administrator ask to troubleshoot this issue? Choose 3 answers
Question No : 8
Ursa Major Solar wants to customize Activities (tasks and events).
What are three types of customization that occur? Choose 3 answers
Question No : 9
A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers.
For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?
Question No : 10
Salesforce users have a session timeout of 1 2 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time.
How should a System Administrator accommodate this request?
Question No : 11
What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers
Question No : 12
Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers
Question No : 13
Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users.
Which three actions are Administrators able to configure? Choose 3 answers
Question No : 14
Which two types of records can be transferred from one user to another user during a mass transfer of account records? Choose 2 answers
Question No : 15
An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?