IBM SmartCloud Control Desk V7.5 Service Request Management Implementation 試験
Question No : 1
Click the Exhibit button.
An IT support specialist is reviewing existing solutions in the Solutions application.She decides to remove a few of the existing keywords from a general list and marks records for deletion in the Add Delete Ke9words dialog.Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.
What will happen when she selects Yes?
Question No : 2
Where can a user with proper privileges go to remove the My Requests section from the Self Service Center application?
Question No : 3
Which feature remains disabled by activating the mxe.LDAPUserMgmt property when using the LDAP-based authentication configuration?
Question No : 4
When a Ticket Template includes a Job Plan and is applied to an Incident, where will the tasks be listed?
Question No : 5
Which statement is true of statuses on job plans?
Question No : 6
When the Service Provider add-on is installed, which statement is true about a customer-specific solution in IBM SmartCloud Control Desk V7.5?
Question No : 7
A customer is going through an internal quality audit.The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications.Knowing this information can be pulled from the Communication Log sub tab, which statement is true?
Question No : 8
IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications.How can user access to the desk agent simplified view be revoked?
Question No : 9
What is the purpose of creating a problem record?
Question No : 10
Which statement is true regarding search functions?
Question No : 11
Which statement is true regarding tasks on job plans?
Question No : 12
What must be true for a Ticket Template to be applied to a ticket?
Question No : 13
Which field can be defined on a Ticket Template?
Question No : 14
What type of record is required for the E-mail Listener application to process an incoming e-mail message?
Question No : 15
In IBM SmartCloud Control Desk V7.5, which two fields can use substitution variables in the Communication Templates application? (Choose two.)