ITIL Foundation V 3.0 & ITIL Foundation 試験
Question No : 1
Which of the following is the BEST description of a Business Case?
Question No : 2
Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?
Question No : 3
The consideration of value creation is a principle of which stage of the Service Lifecycle?
Question No : 4
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Question No : 5
"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
Question No : 6
What type of improvement should be achieved by using the Deming Cycle?
Question No : 7
Customer perceptions and business outcomes help to define what?
Question No : 8
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Question No : 9
The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?
Question No : 10
Which of the following would BEST be used to record all third party contract details together with details of the type of services each contractor provides?
Question No : 11
What are the two major processes in Problem Management?
Question No : 12
Identify the input to the Problem Management process.
Question No : 13
Which of the following can help determine the level of impact of a problem?
Question No : 14
Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
Question No : 15
Which of the following would a Major Problem Review examine?
1 Things that were done correctly
2 Those things that were done incorrectly
3 How to prevent recurrence
4 What could be done better in the future