IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 試験
Question No : 1
What is the best definition of "Quality system"?
Question No : 2
What does Service Management aim to achieve?
Question No : 3
Which of the following activities in the Problem Management process is related to the Change Management process?
Question No : 4
Which process is responsible for registering the relationships within the IT infrastructure?
Question No : 5
What is a parameter for measuring progress relative to key objectives in an organization?
Question No : 6
What is the objective of the service reporting process?
Question No : 7
What is meant by the Urgency of an Incident?
Question No : 8
What is a best practice for Capacity Management?
Question No : 9
What may define the scope of Service Management in the Service Management plan?
Question No : 10
When can the building and testing of a Change begin?
Question No : 11
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?
Question No : 12
What is a purpose of ISO/IEC 20000?
Question No : 13
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
Question No : 14
Which processes should the Plan, Do, Check, Act methodology be applied to?
Question No : 15
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?