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EXIN EX0-117 問題練習

ITIL Foundation (syllabus 2011) 試験

最新更新時間: 2021/01/13,合計435問。

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Question No : 1
Which statement about the emergency change advisory board (ECAB) is CORRECT?

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Question No : 2
?

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Question No : 3
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

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Question No : 4
Which process would ensure that utility and warranty requirements are properly addressed in service designs?

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Question No : 5
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

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Question No : 6
Which of the following is the correct definition of an outcome?

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Question No : 7
To identify customer needs and ensure that the service provider is able to meet

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Question No : 8
Which process is responsible for ensuring that appropriate testing takes place?

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Question No : 9
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

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Question No : 10
In which document would you expect to see an overview of actual service achievements against targets?

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Question No : 11
What are underpinning contracts used to document?

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Question No : 12
Which of the following is service transition planning and support NOT responsible for?

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Question No : 13
Which of the following is the best definition of IT service management?

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Question No : 14
The processes

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Question No : 15
Which one of the following is concerned with policy and direction?

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