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Salesforce Field Service Lightning Cloud Consultant 問題練習

Salesforce Certified Field Service Lightning Consultant 試験

最新更新時間: 2024/03/19,合計60問。

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Question No : 1
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?

正解:

Question No : 2
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?

正解:

Question No : 3
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

正解:

Question No : 4
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

正解:

Question No : 5
Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

正解:

Question No : 6
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)

正解:

Question No : 7
Universal Containers maintains their service level agreements at the customer level only.
How can a consultant ensure agents can verify coverage?

正解:

Question No : 8
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

正解:

Question No : 9
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?

正解:

Question No : 10
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.
Who should a Consultant recommend adhering to this business process?

正解:

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