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Salesforce Field Service Lightning Consultant 問題練習

Field Service Lightning Consultant 試験

最新更新時間: 2021/01/14,合計55問。

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Question No : 1
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

正解:

Question No : 2
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.
What solution should a Consultant recommend to efficiently manage installation and decommission work?

正解:

Question No : 3
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

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Question No : 4
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick.
How should the workload be assigned to other Field Technicians?

正解:

Question No : 5
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

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Question No : 6
Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks.
How can this be supported using standard fields and features?

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Question No : 7
Universal Containers has an initiative to reduce their carbon footprint.
What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

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Question No : 8
Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location.
What should be implemented to ensure the customer’s case automatically receives remote technical support?

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Question No : 9
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field.
What solution should a Consultant recommend to satisfy this requirement?

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Question No : 10
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? Choose 2 answers.

正解:

Question No : 11
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers.
What should a Consultant recommend so the Field Technician sees only the necessary fields?

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Question No : 12
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined.
What should a Consultant implement to achieve this requirement?

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Question No : 13
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

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Question No : 14
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job.
How should a Consultant recommend implementing this process?

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Question No : 15
Universal Containers wants to automatically create Work order Line Items based on the products being serviced.
How can this be achieved?

正解:

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