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Huawei H11-831 問題練習

HCIA-CC(Huawei Certified ICT Associate - Contact Center) 試験

最新更新時間: 2019/07/06,合計20問。

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Question No : 1
What kinds of situation of seats can quality inspector do insert operation ? ( )

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Question No : 2
200 seats plus under 200IVR (non-reliability) typical scenario, which parts need to fellow with the database ? ( ) ( Multiple Choice )

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Question No : 3
Media access layer can support ( ) function. (Multiple Choice)

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Question No : 4
Which components do customers access into the Huawei Contact Center through WeChat, weibo, web pages and other forms of Internet ? ( )

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Question No : 5
When querying voice report, tips-30001 error, could you tell me what the meaning is ( ).

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Question No : 6
Which functions do mail service support ? ( ) (Multiple Choice)

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Question No : 7
When an automatic voice service include the main process and secondary process, if you want this automatic voice service to work properly, then () (Multiple Choice)

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Question No : 8
Where is sales representative monitor added in the Web configuration platform VDN configuration ?()

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Question No : 9
What type of database proxy server does CTI platform provide ?() (Multiple Choice)

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Question No : 10
About IVR and CCIVR feature, the following description correct is (). (Multiple Choice)

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Question No : 11
CMS real-time quality control function does not include ( )

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Question No : 12
Distributed call center, it is the call center to support resources distributed deployment.
Its resource distribution is mainly reflected in ( ) (Multiple Choice)

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Question No : 13
In the case of using GSL process files, opening ordinary IVR services involved files are () (Multiple Choice)

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Question No : 14
About IVR service related description, right is () (Multiple Choice)

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Question No : 15
Which of the following described components need to apply for License ? ( ) ( Multiple Choice )

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