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IT Service Management Foundation based on ISO/IEC 20000 試験

最新更新時間: 2020/11/16,合計62問。

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Question No : 1
When improving the IT Service Management system, what needs to be considered to ensure on­going compliance with the service provider's corporate objectives / requirements?

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Question No : 2
What is the aim of an internal audit?

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Question No : 3
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

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Question No : 4
Which statement below is not a purpose of Supplier Management procedures?

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Question No : 5
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

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Question No : 6
What can be improved by achieving quality objectives?

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Question No : 7
While planning for service improvements, what is an important best practice to consider?

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Question No : 8
What is mandatory to define in the incident management procedures?

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Question No : 9
What are the key contents of an IT Service Management system?

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Question No : 10
What is the contribution of Availability Management to the Service Level Management process?

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Question No : 11
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

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Question No : 12
In the context of standards, what does the term "conformity" stand for?

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Question No : 13
What defines Service Quality'?

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Question No : 14
A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

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Question No : 15
The success and failure of Releases shall be measured. What is included in these measurements?

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