IT Service Management Foundation based on ISO/IEC 20000 試験
Question No : 1
When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service provider's corporate objectives / requirements?
Question No : 2
What is the aim of an internal audit?
Question No : 3
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
Question No : 4
Which statement below is not a purpose of Supplier Management procedures?
Question No : 5
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
Question No : 6
What can be improved by achieving quality objectives?
Question No : 7
While planning for service improvements, what is an important best practice to consider?
Question No : 8
What is mandatory to define in the incident management procedures?
Question No : 9
What are the key contents of an IT Service Management system?
Question No : 10
What is the contribution of Availability Management to the Service Level Management process?
Question No : 11
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
Question No : 12
In the context of standards, what does the term "conformity" stand for?
Question No : 13
What defines Service Quality'?
Question No : 14
A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?
Question No : 15
The success and failure of Releases shall be measured. What is included in these measurements?