IT Service Management Foundation based on ISO/IEC 20000 試験
Question No : 1
What are the key contents of an IT Service Management system?
Question No : 2
What is the contribution of Availability Management to the Service Level Management process?
Question No : 3
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
Question No : 4
In the context of standards, what does the term "conformity" stand for?
Question No : 5
What defines Service Quality'?
Question No : 6
A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?
Question No : 7
The success and failure of Releases shall be measured. What is included in these measurements?
Question No : 8
Which process or function has the responsibility of distributing information to users?
Question No : 9
What is a Known Error?
Question No : 10
What does the term "Integrity" mean in the context of Information Security Management?
Question No : 11
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
Question No : 12
What is the definition of IT Service Management?
Question No : 13
Which process includes the responsibility of recovering the service as quickly as possible?
Question No : 14
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
Question No : 15
Deming proposed a system of continuous improvement.
Which four activities does this system involve?