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IBM M9560-670 問題練習

IBM SVP Primary Support Provider Mastery Test v1 試験

最新更新時間: 2020/11/16,合計9問。

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Question No : 1
How should Primary Support Providers search the content on the IBMSupport Site?

正解:
Explanation:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_3_ibm_so ftware_support_provider_tools_and_resources_v11.03.21.pdf(slide 18)

Question No : 2
What is the recommended IBM technology that may beused to view and control remote environments in order to troubleshoot an issue?

正解:
Explanation:http://www-304.ibm.com/support/assistonsite/

Question No : 3
What steps shoulda Primary Support Provider take before escalating an issue to IBM Customer Support1?

正解:
Explanation:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_so ftware_support_provider_processes_and_practices_v11.03.21.pdf

Question No : 4
What is required of the customer when a Primary Support Provider wishes to escalate an issue toIBM Customer Support?

正解:

Question No : 5
How should a Primary Support Provider find whether a specific version of an IBM product has an Active support status?

正解:
Explanation:http://www-01.ibm.com/software/support/lifecycle/

Question No : 6
During the problem determination analysis, which pieces of information are imperative to collect from customers in order to verify the problem?

正解:
Explanation:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_so ftware_support_provider_processes_and_practices_v11.03.21.pdf(slide 12)

Question No : 7
Which of the following is a way to validate that a customer is eligible for support?

正解:
Explanation:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_so ftware_support_provider_processes_and_practices_v11.03.21.pdf(Slide 5)

Question No : 8
When should a Primary Support Provider use the telephone to communicate with a customer that has logged a support call with them?

正解:

Question No : 9
Are Primary Support Providers expected to know how to submit content?

正解:

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