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Microsoft MB2-718 問題練習

Microsoft Dynamics 365 for Customer Service 試験

最新更新時間: 2020/11/19,合計138問。

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Question No : 1
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to update a work order to indicate that you are traveling to the client
Which field in the Field Service mobile app should you update?

正解:

Question No : 2
You use the Field Service application.
You need to track users and equipment that are available for scheduling.
Which resource type should you use?

正解:

Question No : 3
You have a Microsoft Dynamics 365 environment. You implement Field Service and create a Field Service Agreement for a specific account
Where should you define the preferred resource?

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Question No : 4
A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor.
Which type of record should you create?

正解:

Question No : 5
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to ensure that users can interact with Field Service on a mobile device.
What should you do?

正解:

Question No : 6
You are working with the Field Service mobile app in online mode.
Which two statements regarding data synchronization are true? Each correct

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Question No : 7
What are Field Service Agreements?

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Question No : 8
You need to create a goal record.
For which three fields must you enter data? Each correct answer presents a complete solution.

正解:

Question No : 9
Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

正解:

Question No : 10
A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gather additional information. You need to configure the environment.
What should you do?

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Question No : 11
You create a Voice of the Customer survey. You need to configure an automatic response each time a customer completes the survey.
Which feature or component should you use?

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Question No : 12
You manage a Microsoft Dynamics 365 deployment You need to enable editable grids for an entity.
What should you do?

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Question No : 13
Which two statements regarding Microsoft Power BI dashboards are true? Each correct answer presents a complete solution.

正解:

Question No : 14
The time period for a goal was not set correctly. You need to ensure that a user can correct the goal.
What should you do?

正解:

Question No : 15
Which three of the following are valid survey response actions?

正解:

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