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Microsoft MB2-877 問題練習

Microsoft Dynamics 365 for Field Service 試験

最新更新時間: 2020/11/16,合計19問。

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Question No : 1
You use Schedule Assistant to schedule work orders.
Which three constraints can you apply? Each correct answer presents a complete solution.

正解:

Question No : 2
You need to ensure that technicians who respond to service requests have a proficiency of at least good.
What should you do?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-characteristics

Question No : 3
You create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?

正解:

Question No : 4
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work.
Which field should you use to filter the view?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-work-order-sub-statuses

Question No : 5
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?

正解:

Question No : 6
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?

正解:

Question No : 7
You need to assign resources to a work order based on proximity to a service location.
Which two tools can you use? Each correct answer presents a complete solution.

正解:

Question No : 8
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization

Question No : 9
You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

Question No : 10
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.
Why is the agent only able to see a limited amount of data from the devices?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

Question No : 11
You need to install and configure Connected Field Service.
What is required?

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

Question No : 12
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.

正解:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

Question No : 13
You use the mobile application to make updates to an existing Field Service project. You need to publish the changes.
What should you do?

正解:

Question No : 14
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.

正解:

Question No : 15
You need to prepare field agents to use the Field Service application in both online and offline mode.
Which behavior should you highlight for the field agents?

正解:

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